Upon delivery you must inspect the merchandise and invoice before signing delivery manifest. Accepting delivery indicates you or a cosignee have reviewed your confirmation email at time of purchase and have inspected merchandise and its contents have matched your online or phone purchase If your package appears damaged upon receipt, or TV does not fit your needs,or you want to cancel your order refuse the shipment and notate damages or refusal on delivery manifest. Once your order has been inspected and signed for, you are acknowledging the order to be as described to you at the time of purchase.Once the television is signed for and accepted in good condition there are no returns or price adjustments.
Once you sign for merchandise we can no longer file a damage claim if you do not notate the delivery manifest.
If the products you originally ordered are changed via phone with our sales representative during the order confirmation we will email you a new updated final invoice. Please review it carefully, to make sure you are fully satisfied and agree to the changes made, once the order has been shipped there are no price adjustments. Accepting delivery means you are confirming any changes made to order if different from original invoice and accept the price and model changes as shown on invoice attached to product upon delivery. If you have any issues with updated invoice please contact us right away because once the order is shipped there are no price adjustments
Projectors are final sale and are not returnable once delivered , so please make sure to review your updated proof of purchase emailed to you at time of order confirmation and make sure the model you ordered fits your needs.
If for any reason you change your mind about the projector once its shipped out then refuse the shipment because once you accept shipment there are NO returns or price adjustments
Upon your credit card being charged, if the projector you originally ordered is changed or upgraded via phone with our sales representative during the order confirmation we will email you a new updated final invoice. Please review it carefully, to make sure you are fully satisfied and agree to the changes made, once the order has been shipped there are no price adjustments or cancellaions . Accepting delivery means customer is confirming any changes made to order if different from original invoice and accepts price and model changes as shown on invoice attached to product upon delivery.
If your projector arrives physcially damaged then we will exchange it. You must contact us via phone or email within 24-48 hours of when the order was delivered and we will arrange for a replacement/exchange to be sent. If you dont contact is within 24-48 hours we will not be able to send out a replacement
If there is a defect then you must contact us right away and we will have the manufacturer service the unit for you. In the case of a defective projector we will send you a prepaid label to send back the unit for service. Once you ship the projector back for service you should have it back within 6-8 weeks. If you choose to cancel the projector once it has been picked up for service you will be charged a 25 percent restocking fee.
Any projector that is cancelled or refused and sent back to our warehouse or our dropshippers warehouse rwill be charged a 25 percent restocking fee.
All soundbars that are returned after delivery is accepted will be charged a 25 percent restocking fee.
Extended Warranty Policy
Extended warranties that are purchased are applicable after the one year manufacturers warranty is over.
Our extended warranties are backed by VONSTV.
If you have any issue with your unit after the first year in which you are covered under manufacturers warranty then all you need to do is contact us directly at 1-866-739-2818 and we will assist you in setting up a service appointment with an authorized technician so that the unit can either be repaired or replaced.
Your invoice is your proof of purchase for the extended warranty that you purchased so please retain your copy.
Cancellation and Refusal Policy
Once an order is shipped out we cannot cancel the order .
If you are refusing or cancelling the delivery of an undamaged TV/Projector while enroute to you then you are responsible for a 10 percent restocking fee plus the shipping charges for the unit both ways . Shipping charges are $200.00 each way per unit
Conditions for returned items
Extended Warranties are not returnable they are pre registered and cannot be cancelled once the credit card is charged
Special order products may not be returned
Projectors are not returnable
Accesories may not be returned